Shipping policy

Shipping Policy

Last updated: October 28, 2026

Shipping Availability and Charges

Enter your delivery address at checkout to see the shipping methods and charges available for your selected items before payment. Availability and cost depend on the products, fulfillment location, and destination.

Rillvaya uses general shipping rates and supplier-calculated shipping through Shopify Collective. The options displayed at checkout apply to your specific order.

Processing and Delivery

Processing and transit times vary by product and supplier. Review any delivery estimates provided on the product page or at checkout. If no estimate is shown, contact us before purchasing for help confirming the expected timeframe.

Multiple Shipments

Products fulfilled by different suppliers may ship separately and arrive at different times. Review the total shipping charge at checkout before placing your order.

Tracking and Order Help

When tracking information is provided, use the tracking link in your shipping notification. For questions about tracking, delays, or missing packages, email rillvayaofficial@gmail.com with your order number and the email address used at checkout.

Address Changes

Check your delivery address carefully before payment. Contact us promptly if a correction is needed. Changes depend on the order’s processing status and cannot be guaranteed.

Damaged, Incorrect, or Incomplete Orders

Keep the item and packaging, and contact rillvayaofficial@gmail.com with your order number, a description of the issue, and clear photos so we can review the problem and help with the next steps.